FAQs

We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.

Please kindly contact our serviceman via email address:

[email protected]

We will try our best to serve you well.

Yes, you can. There are two types of order cancellation:

1.  We can help you cancel the order BEFORE shipment.
2.  Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

We will do partial shipping for your order in the following conditions:

1.  Items are in different warehouses.
2.  Different items need additional preparation time.
3. Weight limit of customs or courier.

You will receive an email notification when each parcel is shipped.

Click the link to find your order：

Track Your Order

 For Pre-Order Items:

If your order includes one pre-order item, your package will be delivered on the date stating on the description of this pre-order item. If your order includes more than one pre-order item, your package will be delivered on the date stating on the description of the pre-order item which is with the later date.

For Item Not On Pre-Order

After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article. Larger orders will naturally take longer. It normally takes 3-7 business days for us to process your order.

However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.